Privacy Policy

Last updated: March 15, 2024

1. Information We Collect

Personal Information

When you purchase LogMonk, we collect:

• Name and email address
• Payment information (processed securely by Stripe)
• Company name (optional)
• Country/region for tax purposes

Usage Information

LogMonk may collect anonymous usage statistics to improve the software:

• Application version and operating system
• Feature usage frequency (anonymized)
• Performance metrics and crash reports
• File types processed (no content is collected)

2. How We Use Your Information

• License Management: To provide and manage your LogMonk license
• Customer Support: To respond to your questions and provide assistance
• Product Updates: To notify you of important updates and security patches
• Product Improvement: To understand how LogMonk is used and improve features

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• Service Providers: With trusted partners who help us operate our business (e.g., payment processors)
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In the event of a merger, acquisition, or asset sale

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

6. Data Retention

We retain your information for as long as necessary to:

• Provide you with LogMonk and support services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

License information is retained indefinitely to provide ongoing access to your purchased software.

7. Cookies and Analytics

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website (Google Analytics)
• Marketing Cookies: To show relevant advertisements (with your consent)

You can control cookie preferences through your browser settings.

8. International Data Transfers

LogMonk is operated from the United States. If you are located outside the US, your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

LogMonk is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: