❓ Frequently Asked Questions

Yes! Unlike other software, our trial includes every single feature with no limitations. You get the complete LogMonk experience for 14 days:

• ✅ Unlimited file sizes (handle multi-GB files)
• ✅ All archive formats (.gz, .zip, .7z, .rar)
• ✅ Advanced search with regex support
• ✅ Smart text formatting
• ✅ Export and copy features
• ✅ Dark/Light themes

This ensures you can fully evaluate LogMonk before making a purchase decision.

LogMonk continues to work after the trial expires, but with these limitations:

• 📐 Files are limited to 1GB maximum size
• 📦 Basic archive support only (.zip files)
• 🔍 Standard search functionality (no regex)
• 📝 Limited text formatting options

Good news: You can request a one-time 7-day extension to continue evaluating the full version!

One-time purchase! Pay once and own LogMonk forever. No monthly fees or recurring charges.

Your $29.99 purchase includes:

• ✅ Permanent license (no expiration)
• ✅ 1 year of free updates
• ✅ Premium email support
• ✅ Commercial use rights

After year 1, updates are optional and reasonably priced for major version upgrades.

Absolutely! We offer a 30-day money-back guarantee, no questions asked.

Since you can try the full version during the 14-day trial, there should be no surprises. But if you're not completely satisfied, we'll refund your purchase within 30 days.

Contact support@logmonk.tech for refund requests.

License activation is simple:

1. Purchase your license from our purchase page
2. You'll receive a license key via email within minutes
3. Open LogMonk and go to Help ? Enter License Key
4. Enter your license key and email address
5. Click "Activate" - you're done!

Need help? Visit our license activation page for detailed instructions.

LogMonk can handle unlimited file sizes - we've tested it with files over 10GB successfully!

Key advantages:

• ⚡ Memory-mapped file access for optimal performance
• 🧠 Uses available system RAM efficiently
• 📊 Streaming mode for files larger than available memory
• 🚀 No waiting for files to "load" - instant access

Tip: For best performance with very large files, ensure you have adequate RAM and SSD storage.

LogMonk supports all major archive formats:

• ✅ .gz, .gzip - Full support (most common for logs)
• ✅ .zip - Single file extraction
• ✅ .7z, .7zip - Full support with high compression
• ✅ .rar - Read-only support

Files are read directly from archives - no extraction needed! This saves disk space and time.

LogMonk's search is lightning-fast thanks to advanced optimization:

• ⚡ Real-time results as you type
• 💻 Multi-threaded search using all CPU cores
• 🧠 Memory-mapped search algorithms
• 🎯 Context highlighting with line jumping

Example: Search through a 2GB log file in under 3 seconds on modern hardware!

Supports regular expressions, case-sensitive search, whole words, and multi-line patterns.

LogMonk automatically detects and formats log content:

• 📋 Log Levels: ERROR, WARN, INFO, DEBUG recognition
• 📅 Timestamps: Date/time parsing and identification
• 🌐 IP Addresses: Network address detection
• 🔗 URLs: Web link identification
• 🔢 Numbers: Numeric value parsing

Customize display in Settings ? Display with dark/light theme optimization.

Yes! LogMonk includes beautiful theme support:

• 🌙 Dark Theme: Easy on the eyes for long sessions
• ☀️ Light Theme: Clean and professional
• 💻 System Default: Follows Windows theme automatically
• 🎨 High Contrast: Accessibility optimized

Switch themes instantly with Ctrl+T or in Settings ? Appearance.

Note: .NET 8 Runtime is included in the installer - no separate download needed!

If LogMonk won't start, try these solutions:

1. Check .NET 8: Ensure .NET 8 runtime is installed
2. Run as Administrator: Right-click LogMonk ? "Run as administrator"
3. Windows Updates: Install latest Windows updates
4. Reinstall: Uninstall and reinstall LogMonk
5. Check Antivirus: Temporarily disable to test

Still having issues? Contact support@logmonk.tech with your Windows version and error details.

If a file won't open, check these common issues:

• 🔒 File Permissions: Ensure you have read access to the file
• 🗃️ File in Use: Close other applications that might be using the file
• 📁 File Path: Avoid very long file paths or special characters
• 💾 Disk Space: Ensure adequate free disk space
• 🔧 File Corruption: Try opening with another text editor first

Pro Tip: Try the portable version if installation version has issues.

Optimize performance for large files:

⚙️ Settings Adjustments:

• Increase buffer size: Settings ? Performance ? Buffer Size
• Enable multi-threading: Settings ? Performance ? Search Threads
• Adjust cache size: Settings ? Performance ? Cache Size

💻 System Optimizations:

• Close other applications to free RAM
• Store log files on SSD storage
• Temporarily disable real-time antivirus scanning
• Use 64-bit version of LogMonk

We provide excellent support through multiple channels:

• 📧 Email: support@logmonk.tech
• ⏰ Response Time: Typically within 24 hours
• 📚 Documentation: Comprehensive user guide
• ❓ FAQ: This page for quick answers

When contacting support, please include:

• LogMonk version number
• Windows version
• Detailed description of the issue
• Steps to reproduce (if applicable)

Absolutely! We love hearing from our users and regularly implement requested features.

How to request features:

• Email us at support@logmonk.tech
• Include detailed description of the desired feature
• Explain your use case and how it would help
• Licensed users get priority for feature requests

We maintain a public roadmap and announce new features in our changelog.

Currently, LogMonk is available in English only. However, we're planning internationalization:

• 🇪🇸 Spanish support planned for 2024
• 🇷🇷 French support under consideration
• 🇩🇪 German support under consideration
• 🇨🇳 Chinese support under consideration

Contact us if you're interested in helping with translations or if you need specific language support.

We maintain a regular update schedule:

• 🐛 Bug Fixes: Released as needed (usually within days)
• ✨ Minor Updates: Monthly with new features and improvements
• 🚀 Major Versions: 2-3 times per year with significant enhancements
• 🛡️ Security Updates: Immediate priority releases

Licensed users receive 1 year of free updates included with purchase.

Check our changelog for the latest updates and improvements.

Yes! Commercial use is included with your LogMonk license:

• ✅ Use in corporate environments
• ✅ Deploy on company computers
• ✅ Use for client work and consulting
• ✅ Include in business operations

The trial version also allows commercial evaluation. Purchase a license for continued commercial use after the trial period.

Absolutely! LogMonk is designed with security and privacy in mind:

• 💻 Local Processing: All files are processed locally on your computer
• 🚫 No Cloud Upload: Your log files never leave your system
• 🔒 No Data Collection: We don't collect or transmit your log data
• 🔏 Digitally Signed: All downloads are cryptographically signed
• 🛡️ Virus Free: Regularly scanned and certified

Read our full Privacy Policy for complete details.

Currently, LogMonk is designed specifically for Windows desktop environments where log analysis is most needed.

However, we're exploring mobile options:

• 📱 Mobile Viewer: Read-only log viewing on tablets
• 🌐 Web Version: Browser-based log analysis
• 💻 macOS Port: Native Mac application

Let us know if you're interested in mobile support by contacting support@logmonk.tech.